GYAN P NEUPANE
KATHMANDU, Nov 10: Anyone who goes to the Office of the Prime Minister and Council of Ministers at Singha Durbar seeking services in the recent days finds some changes in the working style at the government’s top agency.
As the PMO has introduced digital working system, service seekers don’t need to submit their files in each and every desk and spend long time just waiting to get their work done.
Now, the system for the paperwork at the PM’s office has been changed. First, the officials take a visitor’s file and scan it in a computer. Then, they file the hardcopy and forward the digital through online software to the concerned desk for further action.
The PMO had been practicing paperless working system within the office for few years.
But now it has adopted the process of online working system also for the works related to the public and as a regular working style.
“We introduced the digital working system in November 2013 but due to lack of preparations we were unable to adopt it in a full-swing and regular basis,” Joint-secretary Damodar Regmi, spokesperson of the PM’s office, told Republica. “Now, we have started receiving documents from public and we process them through our online system.”
He said that the digital system has proved to be really helpful for making administrative work more effective.
“We can easily complete file processing within some minutes after we get the files from the service seekers,” he said. “We can also track the file’s location and find its latest status. It makes easier to forward the files and process speedily.”
Likewise, the PM’s office has also introduced online information system for its staff through the same software. According to Regmi, all the staffers at the office get important notices and information about official announcements by just logging in their accounts instead of getting them from the notice boards.
“Now, we can also search the old files registered at the PM’s office just with a single click. So it has simplified our work and it also consumes less time,” he said.
He underscored on the need of adopting such technological system by other government bodies as well so that it can increase work efficiency, transparency and save time.
“The main objectives of adopting the new system are to make the bureaucracy paperless, technology-friendly and to initiate e-governance. For this, we need to expand it in all our government bodies,” he added.
First appeared in Republica national daily